General

What Does Lock Account Do

Any user can lock an account to keep everyone else out of it. While an account is locked, only the user who locked it and Admins can open it.

What happens when an account is locked

  • Other users can't open the account or any mod file in it.

  • Other users can't download reports or Excel data from it.

  • Anyone else who tries to open it sees a message that the account is locked and who locked it.

  • The account appears in red in the Manage Accounts list.

Who can open and unlock a locked account

  • Admin: can lock accounts, and can open and unlock any locked account.

  • User: can lock accounts, and can open and unlock only the accounts they locked.

Confirm: can read-only users lock accounts?

How to lock or unlock an account

  1. Select Manage Accounts from the left menu.

  2. Search for the account.

  3. Open the account menu and select Lock. The account turns red.

  4. To unlock it, open the same menu and select Unlock.

When to use it

Lock an account when it holds sensitive information or when you're mid-renewal and don't want anyone else changing the file.