Case Study

How One Broker Won a $1M Premium Account Leveraging Mod Advisor

Brokerage | Manufacturing

A fast-growing client faced a renewal jump from $640K to $977K with the mod spiking to 1.82. The broker pinpointed delayed claim reporting as the hidden driver.

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Client Background

A prospective client faced a workers’ compensation renewal premium increase from $640,828 to nearly $977,000. Their experience mod was increasing from 1.35 to 1.82, pushing them out of competitive markets and limiting carrier options. Despite years of coverage with the same insurer, the client’s leadership team lacked visibility into claim reporting performance and cost drivers. The renewal pricing reflected poor claim management—not necessarily poor safety.

The Approach

Leveraging Mod Advisor, the broker used the Loss Run Import Tool to analyze over 108 historical claims. The data revealed the root cause:

34 claims (31%) were reported 31–90 days after injury.
These delayed claims contributed 1.13 of the 1.82 experience mod.
Only 11% of claims were reported within three days, the industry benchmark for effective claim management.

Insights from Mod Advisor’s analysis revealed:

Expected losses totaling - $1,190,845
Actual incurred losses totaling - $1,641,897
12 open claims with a combined mod impact of 1.01
Indemnity claims carried the highest impact at 1.14
A potential minimum mod of 0.52, indicating a controllable gap of 1.30

The Strategy

Using Mod Advisor’s automated recommendations, the broker implemented a Claim Management Improvement Plan:

Early Intervention: Deployed nurse triage to ensure same-day reporting.
Monthly Claim Reviews: Verified reserves, closure strategies, and corrective actions.
Supervisor Accountability: Introduced leadership metrics for reporting timeliness.
Data-Driven Training: Conducted quarterly safety reviews using Mod Advisor’s Frequency & Severity Reports.

The Outcome

The broker won the account on a Broker of Record Letter by focusing on claim performance—not premium pricing. They positioned themselves as a risk management partner rather than providing another quote. This case proves that when brokers use Mod Advisor to uncover hidden claim trends and connect analytics to action plans, they shift the conversation from cost to control.

Contact us today at sales@modadvisor.com to learn how your company can use Mod Advisor to win new business.